Shipping policy
Last updated: 27/01/2026
At Softline Skin, we are committed to delivering your order safely and on time. Please read our shipping policy below for full details.
📍 Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order is processed, you will receive a confirmation email with tracking information.
🚚 Shipping Time
Shipping times may vary depending on your location:
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Domestic Orders: 5–10 business days
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International Orders: 7–15 business days
Please note that delivery times are estimates and may be affected by customs delays, holidays, or unforeseen circumstances.
💰 Shipping Costs
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Shipping fees are calculated at checkout based on your location and order size.
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Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.
🌍 International Shipping
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We ship to most countries worldwide.
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Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
🔍 Order Tracking
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Once your order ships, a tracking number will be sent to your email.
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Please allow 24–48 hours for tracking updates to appear.
❗ Incorrect Address
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Please ensure your shipping address is correct before completing your order.
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Softline Skin is not responsible for orders delivered to incorrect addresses provided by the customer.
📦 Lost or Delayed Orders
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If your order is delayed beyond the estimated delivery time, please contact us at edfreshwatson@gmail.com.
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If an order is confirmed lost, we will assist with a replacement or resolution where applicable.